Privacy Policy
This policy explains what data is collected when you use Duel Casino, why it is collected, and the control you have over it. We have written it in plain English on purpose, so you do not need a lawyer to follow it. Because Duel is a no KYC crypto casino, it already collects far less than a typical fiat site, but you still deserve to know exactly what happens with your information.
The short version
We collect the minimum needed to run your account and keep play fair and safe. We do not ask for ID for normal play. We do not sell your data. Crypto transactions live on a public blockchain, which is outside any casino's control. You can ask about, correct or delete your account data at any time.
What we collect
The data falls into a few simple buckets. The table below sums it up, and the sections after it add the detail.
| Type | Examples | Why |
|---|---|---|
| Account data | Email or wallet, username, password hash | To create and secure your account |
| Play data | Bets, game history, balance, cashback | To run the games and rewards fairly |
| Transaction data | Crypto deposit and withdrawal records | To process payments and prevent fraud |
| Technical data | Device type, browser, IP, cookies | Security, performance and bug fixing |
| Support data | Messages you send to support | To answer your questions |
For standard play there is no ID upload, no selfie and no proof of address. That is the point of a no KYC site, as the crypto payments page explains. Extra checks only come up in rare cases, such as a security review on a very large or unusual withdrawal.
How we use your data
We use the data above to do a short list of things, and nothing sneaky beyond it.
- Run your account, your games and your cashback and rewards.
- Process crypto deposits and withdrawals.
- Keep the site secure and detect fraud or abuse.
- Meet legal duties that apply to the operator.
- Support responsible gaming tools and self exclusion.
- Answer your support messages and improve the site.
Cookies
Cookies are small files your browser stores. We use a small set to keep you logged in, remember your preferences, and understand how the site is used so we can fix problems. You can clear or block cookies in your browser settings, though some features may not work as well if you do. We do not use cookies to build a hidden profile of you to sell.
Crypto and the blockchain
This part is important and often misunderstood. When you deposit or withdraw, that transaction is recorded on a public blockchain. That ledger is open by design and no casino, bank or person controls it. Your wallet address and the amounts are visible to anyone who looks at the chain. That is how crypto works everywhere, not a choice Duel makes. The upside is that you always have your own proof of every payment, which helps if a question ever comes up.
Your privacy tip: if on chain privacy matters to you, use a fresh wallet address and be mindful that blockchain records are permanent and public. That is true of all crypto, on any platform.
Who we share data with
We do not sell your personal data. We share it only where it is needed to run the service or where the law requires it. That can include trusted technical providers who help operate the site under strict terms, and authorities where a valid legal request applies. Beyond that, your data stays with us.
How we keep it safe
We protect account and play data with standard security measures, including encryption in transit and access controls on who can see what. No system is perfectly secure, which is honest to say, so you carry part of the load too. Use a strong, unique password, never share your login, and reach the site by typing duel.com yourself rather than clicking a random link, since clones target crypto brands.
Your rights
Depending on where you live, you have rights over your data. In practice these are simple to use.
| Right | What it means |
|---|---|
| Access | Ask what data we hold about you |
| Correction | Fix data that is wrong |
| Deletion | Ask us to remove your account data, subject to legal limits |
| Objection | Object to certain uses of your data |
| Portability | Get a copy of your data in a usable form |
To use any of these, contact support through the site. Note that some records must be kept for a period to meet legal and anti fraud duties, so deletion may not be instant or total in every case.
Data retention
We keep your data only as long as we need it to run your account and meet legal duties. When it is no longer needed, it is removed or anonymised. Blockchain records are the exception, since they are permanent and public by nature and sit outside our systems.
Children
Duel is strictly for adults. You must be 18, or the legal age where you live, to use it. We do not knowingly collect data from anyone under that age. If you believe a minor has created an account, contact support and we will act. See the responsible gaming page for tools that help keep young people away from gambling content.
Changes to this policy
We may update this policy as the site or the law changes. When we make a significant change, we will update the page. Checking back now and then is a good habit, the same way you would with any service you use.
Contact
Questions about your data or this policy go through the support channel on the site. For account or payment help, the gambling help page also points you to the right place. We aim to answer clearly and quickly.